Across Industries
A high-volume car dealership
From 8 BDC agents to 2, while handling 2,500+ leads a month.
2,500+
leads managed per month
−75%
reduction in human BDC headcount
1
AI agent orchestrating the front line
The challenge
More than 2,500 leads a month, and an 8-person BDC team to handle them. The problem was never generating leads — it was everything that had to happen after one came in: contact, follow-up, qualification, calls, scheduling, reminders, handoff. As volume grew, so did payroll and missed opportunities.
What we did
We made an AI agent the first layer of the BDC operation: it responds, qualifies, calls, follows up, reminds, schedules and routes qualified opportunities to sales — people step in only where they add value. We also took the down payment out of the sales team's hands: they message an internal agent in chat, and Stripe generates the link and sends it by SMS and email.
The work
Services
- Automation & AI
We didn't automate the dealership's people. We automated everything that was keeping its people from selling.
- AI handled the repetition.
- BDC handled the exceptions.
- Sales handled the opportunities.